@book{1135,
	author = {Watkins, Charley   and Charley Watkins},
	title = {Marketing, Sales & Customer Services/ understanding the theory and practice of selling through service : },
	publisher = {A.L.T.B.S},
	year = {c2002},
	address = {New Delhi},
	edition = {1st },
	note = {Includes Index.}
}