@book{1420,
	author = {Raymond V. Lesiker & Marie E. Flatly and Raymond V. Lesiker & Marie E. Flatly},
	title = {Basic Business Communication Skills for Empowering Internal & Generation},
	publisher = {Mc Graw Hill},
	year = {2002},
	address = {New Yeork},
	edition = {9th},
	note = {Includes Index .}
}