@book{2803,
	author = {Mannan, Dr. M .A.  Farhana Ferdousi and Dr. M .A. Manowar Farhana Ferdousi},
	title = {Essential of Total Quality Management/ },
	publisher = {UGC},
	year = {c2007},
	address = {Dhaka},
	edition = {1st Edn. }
}