@book{4778,
	author = {Richard B. Chase,  E Robert Jacobs, Nicholas J . Aquilano & Nitin K Agarwal and Richard B. Chase,  E Robert Jacobs, Nicholas J . Aquilano & Nitin K Agarwal},
	title = {Operation Management for Competitive Advantage.},
	publisher = {Tata Mc Graw Hill Publishing Company Limited},
	year = {2006},
	address = {New Delhi},
	edition = {11th},
	note = {Includes Index .}
}