00906cam a2200289 a 4500 2941609 OSt 20251009151612.0 900306s1991 nyua b 001 0 eng 90005797 0070061890 : $19.95 DLC DLC DLC HF5415.5 .B57 1991 658.8 / BLM 20 Blumberg, Donald F. 6435 Managing service as a strategic profit center/ Donald F. Blumberg 1st Edn. New York : McGraw-Hill, c1991. vii, 232 p. : ill. ; 24 cm. Includes Index Includes bibliographical references (p. 226) and index. Customer services Management. 6436 Strategic planning. 158 7 cbc orignew 1 ocip 19 y-gencatlg ddc BK 5980 5980 0 0 ddc 0 1 NFIC BUBTLIB BUBTLIB MAR 2019-04-21 Gifted 0 658.8 / BLM BUBTL-20032642 2019-04-21 00:00:00 1 2019-04-21 BK