00917nam a22002777a 4500 BUBTL 231009b ||||| |||| 00| 0 eng d 9789353160777 eng 658.8/ Z372s/ 2019 1259 Zeithaml, Valarie A. Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit 7th c2019 xxxvi, 582 p. : ills. ; 24 cm. Includes Index Services marketing, Marketing, Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler, Ajay Pandit Marketing 53 Marketing 5522 Bitner, Mary Jo 5523 Gremler, Dwayne D. 5524 Pandit, Ajay 0 0 Download ddc BK 7112 7112 0 0 ddc 0 0 NFIC BUBTLIB BUBTLIB MAR 2023-09-26 Purchase 29728 0 658.8/ Z372s/ 2019 BUBTL-200329728 2023-10-09 00:00:00 C-1 2023-10-09 BK